+ ORDERS / SHIPPING / ETC

For questions relating to a ShopHQ order, contact 800-676-5523.

For a Biotech Accelerated order question, call 888-414-6199.

See our listing at ShopHQ.com.

+ REGISTRATION / SCREENING QUESTIONS

For questions about registration or screening, contact us by:

Replying to your registration/screening confirmation email,

OR Texting or calling Biotech Accelerated at 888-414-6199 (and make sure to leave a voicemail if we don't answer),

OR Messaging Biotech Accelerated through the Curogram App “Sick.” You may download the HIPAA Secure app for iPhone at https://curogram.com/sick.app/xx3vmz3z or for Android Phone at https://curogram.com/sick.app/ryaeuq4t.

+ RESULTS

For questions related to results, click here.

If you have additional questions, you can easily schedule a telemedicine consultation through the link provided in your test result message.

Telehealth visits are billed to your insurance and do not require a copay from you. You can speak to a doctor within 24 hours of your request.

+ TEST KIT ORDERS IN BULK

For inquiries or large order requests (100+), please fill out the form below or call us at +1 (502) 466-3455. If we do not answer, please leave a voice message so that we can return your call.